Wednesday, April 28, 2010

El Gaucho Featured in Seattle Weekly's Happy Hour Guide

A swanky 1/2 pound Certified Angus Beef® burger for $7.50?! No wonder El Gaucho was featured in Seattle Weekly's Happy Hour Guide! Check out the exciting review below:

Seattle Weekly's Happy Hours Guide

El Gaucho It's hard to believe that when El Gaucho first opened in Seattle more than 50 years ago, it was a blue-collar restaurant where celebrities mingled with locals and diners ate and drank next to an open-pit charcoal broiler until the wee hours. Today, the second incarnation of El Gaucho is one of Seattle's most expensive steakhouses, a throwback to those swanky '50s dinner clubs where what you wore was almost as important as what you ate. It's a big reason El Gaucho was created on a set, a sort of stage to let diners shine. If customers are the stars and the food the supporting cast, then happy hour at El Gaucho is the scene-stealer. Tuesday–Friday from 5–7 p.m. and all day Sunday and Monday, barflies are treated to half-price appetizers. That means that for $7.50 you can get a burger that comes with a half-pound of Angus beef prime top sirloin, or Dungeness crab cakes with roasted red-pepper pesto. For a couple bucks more, you can get the steak sandwich grilled on top of a Gaucho baguette. Baby back ribs (the original 1953 recipe) are a steal at $8. There's also a selection of martinis, wines, and draft beers to wash down this giant dose of nostalgia. JULIEN PERRY 2505 First Ave. (also in Tacoma), 728-1337, BELLTOWN

Read it online here:

El Gaucho Seattle has happy hour all night Sunday & Monday (5pm - close) and Tuesday through Friday 5-7pm

Follow El Gaucho Online:
Twitter: @elgauchosteak

Friday, April 23, 2010

Waterfront Seafood Grill, Sip., El Gaucho, and Purple Cafe Highlighted in French Magazine, IDEAT

Seattle is featured in the May issue of the French Magazine, IDEAT. Waterfront Seafood Grill, Sip. at the wine bar & restaurant, El Gaucho and Purple Cafe & Wine Bar are all mentioned!

More Info:

Tsillan Cellars' Winemaker Shane Collins Interviewed in Mid-Columbian Magazine

Look for the "Lake Chelan Winemakers" article for an interview with Shane Collins, winemaker at Tsillan Cellars, in the Spring 2010 issue of Mid-Columbian Magazine.

Click on the photos below or read it online here.

Follow Tsillan Cellars Online:
Twitter: @Tsillan_Cellars
Facebook: Tsillan Cellars Winery

Sip. at the wine bar & restaurant in Uptown Gig Harbor Featured in South Sound Magazine

Sip. at the wine bar & restaurant in Uptown Gig Harbor and Executive Chef Robert Green are featured in the Spring 2010 issue of South Sound Magazine!

Check out "Savoring Sip" by Ethan Chung below or online here.

Follow Sip. Online:
Twitter: @SipWineBar
Facebook: Sip at the wine bar & restaurant

El Gaucho Tacoma's Star Chefs On Broadway Featured in South Sound Magazine

Check out the feature in the Spring 2010 issue of South Sound Magazine on Star Chefs on Broadway! This year's event is on May 23 at 5 p.m. The Pantages transforms into a restaurant with a live auction, dynamic entertainment, signature El Gaucho Tacoma dishes being served, award-winning Washington wines, and deluctable desserts. Tickets are $175 with all proceeds benefiting arts education programs

For more information or to purchase tickets, click here.

Follow El Gaucho Online:
Twitter: @elgauchosteak

El Gaucho, Melting Pot, and Sip. Awarded in South Sound Magazine!

Congratulations to El Gaucho Tacoma, Melting Pot Tacoma and Sip. Gig Harbor for being voted "Best of the South Sound" in South Sound Magazine!
  • Best Steak, Best Service, Best Private Dining - El Gaucho

  • Best Dessert - The Melting Pot

  • Best Wine Selection - Sip. Wine Bar

Read the article online here

Thanks to all the readers who voted!

Follow El Gaucho Online
Twitter: @ElGauchoSteak

Follow Sip. Online:
Twitter: @SipWineBar
Facebook: Sip Wine Bar

Monday, April 19, 2010

How to Respond to User Reviews

“People are already talking. Your only option is to join the conversation” - Andy Sernovitz (Gaspedal CEO and SmartBrief on Social Media Editor At Large)

We are often asked by business owners whether or not they should respond to user reviews on sites such as Yelp, Urban Spoon, etc. Randall PR researched this topic and came up with a few guidelines below.

Sites that identify a business owner response: Yelp, Trip advisor, Twitter

Clients may also post responses on other sites such as Urban Spoon, but they should identify themselves as the business.


Not all bad reviews elicit responses; everybody gets a negative comment at some point and some users tend to be more negative than others. It may be ineffective to respond to comments when there is not constructive criticism in the user complaint.

When to NOT respond:

1. If a user is complaining about something that is out of the client’s control
2. If the user comment is unreasonable or inappropriate

When to respond:

1. The client needs to make amends (something was genuinely wrong)
2. The review has its facts wrong (the client can politely correct the facts)
3. The review develops legs: other users are agreeing and engaging in the post (a client does not want this to happen, so they should get in conversation and try to smooth things over)


1. Listen, find the root of the problem and address it specifically
2. Thank the user for bringing the concern to your attention
3. Be honest and sincere
4. Remain calm and DON’T make excuses or get defensive – A “no response” is better than an angry response
5. Speak like a real person and not too formal or robot-like
6. Offer a solution if possible - Give a sign that you understood them and tell how you are fixing/changing the area of concern
7. Invite them to come in again and try the food or taste the wine and guarantee an improved experience (see examples below on whether or not to host them and whether they should be invited privately or publicly)

Business studies:

1. Yelp reviews often bring attention to things businesses don’t realize they are doing wrong and give productive criticism. In this case, clients can sincerely apologize and thank the user for taking the time to bring this to their attention. The client can tell them how they looked into their complaint and what they did to fix it.
2. One business owner responded privately to legitimate complaints, often giving out her personal contact info and times she would be working, asking the user to come back and see her. Some users gave this business a second chance, while others commented on Yelp that the owner was “sending messages to all people not giving stellar reviews…shady business.” It seems more effective to respond to negative comments publicly. This shows other users that the client cares and exhibits how they deal with concerns.
3. When posting a response to a negative comment, clients may give out personal contact information, adding that the client would like to personally make sure that they have a better experience. If the user takes the time to contact the client, the client can decide the best way to proceed (hosted or not) so that they have a better experience.
4. We advise to not invite a negative comment reviewer in for a hosted meal or tasting publicly. This is because other reviewers may see this and comment negatively without having a negative experience thinking they too can get free meals or wine. If the client decides to host the reviewer, they should let the reviewer know privately through e-mail or Twitter direct message.



1. Listen and learn from positive comments to generate new ideas and programs.
2. Clients should take the opportunity to connect with the users who take the time to comment positively about them, perhaps by notifying them personally about upcoming events and programs.
3. Often a short “Hi _____! Thanks for the great comment. By the way next week we are offering (such and such a deal). See you soon at______” can be effective. Suggestions about menu items or wines to taste for the next visit can also be an effective way to reach out to a user.
Ex: “I’m glad you loved the soup! Another one of my favorite dishes is here is the ____”
“If you loved our Cabernet, I recommend you taste the Merlot as well! It received 92 points in Wine Spectators and pairs great with Chocolate”


1. Yelp’s Luther Lowe discourages a company from attaching tangible “rewards” in response to good reviews. If someone writes an unsolicited 5-star review, it can rub some people the wrong way to get a “thank you” note from a business owner saying, “Thank you for your review of our restaurant/winery. We would like to offer you a complimentary dinner/wine tasting for two.”

Friday, April 9, 2010

Pictures of Otis Kenyon Wine's New Woodinville Tasting Room

Also, if you haven't heard the intriguing family history, take a listen as Muriel Kenyon recounts the story behind the label:

Follow Otis Kenyon Wine Online
Twitter: @otiskenyonwine
Facebook: Otis Kenyon Wine

Thursday, April 8, 2010

Otis Kenyon Tasting Room Opens Friday in Woodinville

Otis Kenyon Tasting Room Opens Friday in Woodinville
Award-Winning Vintages and Mysterious Family History Uncork in Wine Country

Friday April 9

WOODINVILLE, Wash.—(April 8, 2010)— Walla Walla winery, Otis Kenyon, has brought its award-winning wines and fiery family legacy to Woodinville wine country and will be officially unveiling its new tasting room this Friday.

Otis Kenyon Wine

WHAT: Otis Kenyon Wine Woodinville Tasting Room Opens
· 2006 Cabernet Sauvignon
· 2006 Merlot
Seattle Times “Top 100 Washington Wine 2009” recipient

WHERE: Apple Farm Village
14525 148th Ave. N.E.
(near the Hollywood School, west side of 148th Avenue)

WHEN: Tasting Room Hours:
Friday through Sunday, noon to 5 p.m.

PRICE: $5 Tasting Fee

Otis Kenyon is located at 23 E. Main St., Walla Walla, Wash. and at 14525 148th Ave. N.E., Suite 111, Woodinville, Wash. and is named in tribute to four generations of Otis Kenyons. Established in 2004, the winery is dedicated to producing delicately structured and affordable wines under the direction of Winemaker Dave Stephenson. The two vineyard sites are planted with Cabernet Sauvignon, Merlot and Syrah. Walla Walla tasting room hours are Thursday through Monday from 11 a.m. – 5 p.m.; Woodinville tasting room hours are Friday through Sunday, noon to 5 p.m. For more information visit

Follow Otis Kenyon Wine Online
Twitter: @otiskenyonwine
Otis Kenyon Wine

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Media Contact: Andrea Courtney
Randall PR / (206) 624-5757

Sip. at the wine bar & restaurant in Gig Harbor Named Top Wine Bar in South Sound

Sip. at the wine bar & restaurant in Gig Harbor Named Top Wine Bar in South Sound
Celebrates Honor with Barons V and DeLille Cellars Wine Dinner
Tuesday, April 13, 5 p.m.


GIG HARBOR, Wash.—(April 7, 2010)— Recently voted best South Sound wine bar by South Sound magazine, Sip. at the wine bar & restaurant is hosting an all-star wine dinner with two of Washington’s top wineries to celebrate.

Sip. at the wine bar & restaurant

WHAT: Barons V and DeLille Cellars Winemaker’s Dinner
· With special guests Gary McLean, co-owner of Barons V, Matthew Loso, Barons V winemaker, and Greg Lill, co-owner of DeLille Cellars
· View the menu and wines paired
· $80 per person not including tax and gratuity

4793 Point Fosdick Dr. NW, Suite 400
Gig Harbor, WA 98335

WHEN: Tuesday, April 13, 5 p.m.
Reservations (253) 853-3020

For more information: Barons V ( or DeLille Cellars (

The Napa Valley-inspired Sip. at the wine bar & restaurant offers an approachable, global wine selection featuring nearly 70 by-the-glass choices, wine flights, and more than 250 bottles from the Pacific Northwest, California and around the world. The Northwest-driven food menu comforts and inspires, and is sourced locally whenever possible. Locations include 909 5th Ave., Seattle 98101 (206) 682-2779; 1084 NE Park Dr., Issaquah, 98029 (425) 369-1181; and 4793 Point Fosdick Dr. NW, Suite 400, Gig Harbor, 98335 (253) 853-3020.

Follow Sip. at the wine bar & restaurant Online
Twitter: @SIPwinebar
Facebook: Sip at the wine bar & restaurant

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Media Contact: Ashley McLean
Randall PR / (206) 624-5757

Barons V & DeLille Cellars Winemaker’s Dinner

Course One
Almond crusted diver scallop
with smoked cherry compote, jicama slaw & blood orange vinaigrette

Paired with DeLille Cellars Chaleur Estate Blanc

Course Two
Seared pork tenderloin
with blueberry vanilla gasric & herbed fingerling potatoes

Paired with DeLille Cellars Chaleur Estate Red

Course Three
Marinated grilled petit sirloin
with blackberry & pomegranate sauce with tarragon whipped potato

Paired with DeLille Cellars Doyenne Syrah

Course Four
Chili dusted Alaskan wild salmon
with black plum chutney & olive herb risotto

Paired with Barons V Cabernet Sauvignon

~Finished with chocolate truffles~

Dr. Marie Durflinger Expands Successful Dental Practice to Bellevue

Dr. Marie Durflinger Expands Successful Dental Practice to Bellevue
Seattle Metropolitan magazine’s Top Dentist Celebrates Award and New Eastside Family Practice, Bella Dental Care, with Complimentary Whitening for New Patients

BELLEVUE, Wash. (April 7, 2010) — Dr. Marie Durflinger, selected the region’s Top Dentist by Seattle Metropolitan magazine for 2009 and 2010, is giving the Seattle-Bellevue metropolitan area something big to smile about.

To celebrate the second consecutive
award and the opening of her second location, Bella Dental Care in Bellevue, Dr. Durflinger is offering all new patients who schedule a comprehensive exam, with full mouth x-rays and an initial cleaning, complimentary, custom-made bleaching trays—a $400 value. This special, obligation-free promotion is also offered to new patients at Auburn Family Dental, her successful practice of 13 years.

Durflinger’s career in dentistry began in 1983, when she graduated from the University of Washington with a B.S. in Dental Hygiene. After practicing dental hygiene for eight years, she earned a Doctor of Dental Surgery (D.D.S.) degree from Loma Linda University in 1995, and has since completed a mentorship with Dr. John C. Kois at the Center for Creating Restorative Excellence (Seattle), a widely recognized post-graduate advanced dental learning center.

In 2004,
Dental Economics magazine selected Auburn Family Dental as ‘Office of the Month’ and featured it on the cover. This honor inspired William M. Allen, PhD, to submit to the magazine, “I have visited hundreds of offices of Loma Linda University School of Dentistry alumni...I was impressed with Marie and her office and have cited it when talking with other dentists...I feel the ambiance of an office is indicative of the quality of the dental work...Marie has set the standard for harmoniously combining personality, ambiance and dental specialty.”

Bella Dental Care is spa-like in atmosphere: While offering the very latest state-of-the-art technology and advanced techniques in affordable cosmetic dentistry, the practice’s surroundings and amenities are designed to make patients as comfortable and relaxed as possible, from free wi-fi, comfort blankets, warm neck pillows and massage chairs to soothing lighting, CD headphones, and calming aromatherapy.

“Many people are fearful about dental visits and the cost associated with them, so I try to make their experience as calming and comfortable as possible. Oftentimes, we segment individual treatment plans, making it affordable for each patient to complete their dental needs. We listen to our patients because communication is the key for success,” says Dr. Durflinger.

Services at Bella Dental Care range from basic, thorough dental exams to full cosmetic restoration. For a complete listing, visit

Dr. Durflinger is a member of the
American Dental Association, Washington State Dental Association, Seattle Dental Study Club and King County Dental Society.

Bella Dental Care. Voted Top Dentist in 2009 and 2010, Dr. Marie Durflinger, RDH, DDS specializes in family dentistry with emphasis on aesthetic dentistry using the latest technology from cosmetically oriented procedures and full mouth reconstructive procedures to basic exams. Hours are Monday, Thursday and Friday by appointment only; evenings available. For more information, visit To schedule an appointment, call (425) 208-0032 and ask to be scheduled with Dr. Durflinger.

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Media Contact: Ashley McLean
Randall PR / (206) 624-5757